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Challenge your Penalty Charge Notice

The NHS Business Services Authority (NHSBSA) is responsible for this online service.

To check if we have your details, we will ask you to enter your:

  • letter reference number
  • date of birth
  • postcode as shown on your letter

If there is a discrepancy in the details we hold, we will ask you to enter your:

  • full name
  • date of birth
  • address

If you are making a payment, we will ask you for credit or debit card details to process your payment.

Sharing your personal information

If you are making a payment, we will share your information with our payment providers Capita Business Ltd or Govpay, who meet all card security requirements. We receive proof whether payment was successful but not your card details.

Why we process your information

We’ll use the information you enter to:

  • establish if you held a valid exemption at the time of your prescription or dental treatment charge
  • state the steps you need to follow to action your letter
  • contact you by your preferred contact method to discuss your letter, if appropriate
  • signpost you to help with health costs in the future.
  • update your customer record, where appropriate

We only hold the information you enter for 30 minutes after you close your browser. 

Find out more about your rights and how we process information.