The NHS Business Services Authority (NHSBSA) is responsible for this online service.
To check if we have your details, we will ask you to enter your:
- letter reference number
- date of birth
- postcode as shown on your letter
If there is a discrepancy in the details we hold, we will ask you to enter your:
- full name
- date of birth
- address
If you are making a payment, we will process your IP address and we will also ask you:
- for credit or debit card details to process your payment
- for your email address
Sharing your personal information
If you are making a payment, we will share your information with our payment providers, Govpay and All Pay, who meet all card security requirements. We may also share your payment details with Equifax to make sure they are correct. We receive proof whether payment was successful but not your card details.
Why we process your information
We’ll use the information you enter to:
- check if you held a valid exemption at the time of your prescription or dental treatment charge
- state the steps you need to follow to action your letter
- contact you by your preferred contact method to discuss your letter, if appropriate
- signpost you to help with health costs in the future
- update your customer record, where appropriate
- prevent, detect and investigate fraud and errors
We only hold the information you enter for 30 minutes after you close your browser.
We will retain your personal data in an identifiable format for up to 10 years from when we issued an enquiry letter, before anonymising for a further 10 years.
Find out more about your rights and how we process information.