Skip to main content Skip to footer


Missing media.

"The NHS Business Services Authority (NHSBSA) is an open and supportive place to work. We are committed to safety and improvement.

The NHSBSA Head of Governance, David Jukes, records and investigates all concerns, both formal and informal. He works independently and reports directly to the Audit and Risk Committee. This prevents discrimination against people who have been brave enough to speak up.

This shows our commitment to being an open and supportive place to work. Staff can raise concerns in confidence, knowing we will investigate them fully.

We encourage staff to raise their concerns, without fear of negative repercussions. We won’t tolerate bullying, intimidation, victimisation, counter allegations or other negative actions towards those who have raised a concern.

We will support any person raising a concern. They will have access to mentoring, advocacy advice and counselling, if required. 

On behalf of the NHSBSA, I would like to re-affirm our commitment to ensuring that the NHSBSA is an open and supportive place to work, and that all staff are able to raise their concerns, formally or informally, confident that they will be investigated properly and swiftly, ensuring appropriate action is taken to address the concern."

Michael Brodie
Chief Executive, NHS Business Services Authority

How to report your concerns

If you feel you should ‘blow the whistle’ on wrongdoing, review the NHSBSA Whistleblowing Policy (PDF: 167KB).

If you feel confident in the whistleblowing procedure, report your concern by:

  • Email:
  • Telephone: 0191 203 5118
  • Post: complete the Concern at Work referral form (Appendix 2 of the NHSBSA Whistleblowing Policy), mark it private and confidential, and send to:

David Jukes (Head of Governance)
NHS Business Services Authority
Stella House
Newcastle upon Tyne
NE15 8NY

Find out about call charges

If you feel you cannot report your concern using one of the above methods, you may want to raise your concern to a prescribed person under the provisions of the Public Interest Disclosure Order 1999. Find out more about the Public Interest Disclosure Order 1999 (PDF: 322KB).

Find out more information about whistleblowing.