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Members - contact us

Queries

If you have any questions about NHS Pensions, you can contact us by phone, post or by direct message on Twitter:

Telephone: 0300 3301 346
Outside UK: +44 191 279 0571
Monday to Friday, 8am to 6pm

Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk

Twitter: direct message @nhs_pensions

You can write to:

NHS Pensions, PO Box 2269, Bolton, BL6 9JS

If you are currently receiving your pension you can contact Equiniti on 0345 121 2522 (from abroad use + 44 121 441 7802)

Complaints

If you wish to complain about any aspect of NHS Pensions, you can contact us in the following ways and we’ll try to resolve your complaint:

Telephone: 0300 3301 346

Email: nhsbsa.pensionscomplaints@nhs.net (for complaints only)

Please note: This email account in only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

Additional information

For more information about complaints read NHS Pension Scheme and NHS Injury Benefits Scheme - Complaints and disputes procedures (PDF: 201KB). This contains a 'Complaints and disputes application form' for you to complete and submit.