If you have any questions about NHS Pensions, you can contact us by:
Telephone: 0300 330 1346
Outside UK: +44 191 279 0571
Monday to Friday, 8am to 6pm
Twitter: direct message @nhs_pensions
You can write to:
PO Box 2269,
All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
If you're currently receiving your pension, view the contact details for pensioners.
If you wish to complain about any aspect of NHS Pensions, you can contact us by:
Telephone: 0300 3301 346
If the helpline have not been able to resolve your complaint, you can contact the Complaints Team by:
This email account is only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.
For more information about complaints read NHS Pension Scheme and NHS Injury Benefits Scheme - Complaints and disputes procedures (PDF: 201KB). This contains a 'Complaints and disputes application form' for you to complete and submit.
Complaints relating to an ill health application
If your complaint relates to an ill health application then you have the opportunity to view the Scheme's medical adviser's report before it's sent to NHS Pensions.
If your ill health application was submitted after 13 February 2018
We'll use the decision stated on the member declaration of the AW33E or AW240 unless you formally inform us otherwise.
If your ill health application was submitted before 13 February 2018
To see a copy of your report before NHS Pensions, make this clear on your complaint to us.