Queries
If you have any questions about NHS Pensions, you can contact us.
Contact us using our online form
Our online form is the easiest way to contact us.
Choose the 'member' option.
Contact NHS Pensions
Other ways to contact us
Phone: 0300 330 1346
Outside UK: +44 191 283 8918
Monday to Friday, 8am to 6pmFind out about call charges
Facebook: direct message NHS Pensions at https://www.facebook.com/nhspensions/
X (formerly Twitter): direct message @nhs_pensions
You can write to:
NHS Pensions
PO Box 683, Unit 5
Newcastle Upon Tyne
NE5 9EE
You must pay postage on handwritten envelopes. Royal Mail does not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
If you're currently receiving your pension, view the contact details for pensioners.
You should contact your employer if you're concerned about how they're dealing with your pension. If you cannot do this, or you still have concerns after speaking with them, contact us. You can also report your concerns to The Pensions Regulator.
Complaints
We want to resolve any problems you have.
If you want to complain about any aspect of NHS Pensions, contact us by:
Telephone: 0300 330 1346
Find out about call charges
If our helpline cannot resolve your complaint, they’ll refer it to our Complaints and Disputes team to investigate your issue further.
For more information about complaints, you can read our NHS Pension Scheme - Complaints and disputes procedures (PDF: 291KB). This contains a Complaints and disputes application form. You can complete and send this if you want to make a formal complaint.
Email your completed form to [email protected].
This email address is only for complaints. General queries will not receive a response.
Complaints about ill health applications
If your complaint relates to an ill health application, you'll be able to view the Scheme's medical adviser's report before it's sent to NHS Pensions.
Ill health applications submitted after 13 February 2018
We'll use the decision stated on the member declaration of the AW33E or AW240 form unless you formally tell us otherwise.
Ill health applications submitted before 13 February 2018
If you want to see a copy of your report before it's sent to NHS Pensions, make this clear on your complaint.
Overpayments
Sometimes you may receive a payment that is higher than the amount you're entitled to. If this happens, we'll ask you to repay the overpaid amount.
You can find guidance from the Pensions Ombudsman about pension overpayments on their website at: Pension overpayments - Information for members The Pensions Ombudsman.