Welcome to the Employer Hub.
Here you will find all the information you will need to help you administer the NHS Pension Scheme.
Stakeholder Engagement Team
The Stakeholder Engagement Team, made up of seven Stakeholder Engagement Managers, is in place to assist employers as local administrators of the NHS Pension Scheme.
Our purpose is to engage, educate and escalate any issues, acting as the voice of employers and ensuring collaborative working within our organisation.
Each manager is responsible for different employer types or issues, giving you an assigned point of contact. This allows us to tailor communications to the needs of each type of employer.
We work with a team of experienced administrators who assist with maintaining the employer and stakeholder email accounts, updating contact details and co-ordinating events.
As a team we play an active role in:
- attending regional pension group meetings
- hosting some regional pensions special interest group (SIG) meetings
- providing regular updates
- delivering educational training.
You can contact us by email at:
Find out more about how we have worked with, and supported, employers over the last year.
Reporting service incidents and suggesting improvements
You can use the service improvement/incident form (PDF: 149KB) to suggest improvements or raise issues.
These must be submitted to firstname.lastname@example.org by a named pensions administrator. The Stakeholder Engagement Team will then take forward any incidents reported and inform the referrer to submit a business development form (PDF: 222KB) to their regional pension group (if applicable).
You can use the flowchart for incidents and changes (PDF: 258KB) if you would like more information.
We aim to respond to all requests with a full response about what we are doing to help or a reason why a suggestion cannot be taken forward.
Information about the NHS Pensions Service Improvement and Development Board is available in the terms of reference (PDF: 68.3KB).