Pensions Online (POL) is an online tool for employers to update and manage members' NHS Pension records. It's based on the internal NHS Network (N3).
Update administrator or address details
Complete our form to make amendments to the Pensions Online administrator or address details (PDF: 182KB)
Connecting to POL
POL is only available on a Health and Social Care Network (HSCN) connection. If you have an N3 service or need a HSCN connection, you can read guidance on the NHS Digital website.
Technical details:
To connect to POL, you'll need these details:
IP Address: 194.155.10.129
Ports: TCP 80 443
POL estimates where calendar length of service is more than 40 years
You'll need to refer any cases to NHS Pensions, where both of these apply:
- you processed an estimate on POL
- the calendar length service exceeded 40 years and above
You should email the member's name and membership (SD) number to [email protected]. Use "Maximum service" as the email subject line.
It's important you do not issue the estimate to the member until NHS Pensions has confirmed that it's okay to do so.
Exceeding 25% of the standard Lifetime Allowance after lump sum commutation
If a member exceeds 25% of the standard Lifetime Allowance after lump sum commutation, you must include a Maximum lump sum commutation appendix (PDF: 116KB) with the estimate request.
Confirmation of the standard Lifetime Allowance can be found on the Member Hub and the Lifetime Allowance page.
POL guides
We have a range of guides to help you use POL and e-forms. You can contact the employer helpline if you need further help.
1. What is Pensions Online (Word: 290KB)
2. Frequently Asked Questions (Word: 205KB)
3. Registration process (Word: 313KB)
5. Member search (Word: 547KB)
6. Site update (no longer relevant)
7. Administer employer access (Word: 283KB)
8. E-forms overview (Word: 335KB)
9. Automated forms overview (Word: 164KB)
10. Automated SD55E/constructed values SD55E (PDF: 399KB)
11. ESR mid-year contribution rate changes (Word: 225KB)
12. ESR changes to standard hours (Word: 310KB)
14. Joiner forms overview (Word: 195KB)
15. SS10 joiner form (Word: 739KB)
16. SS10GP joiner form (Word: 644KB)
17. SS14 joiner form (Word: 378KB)
18. SD55 - annual update (Word: 1.4 MB)
19. SD55 - terminating a period of employment (PDF: 1.4MB)
20. SD55 – Protected leaver (no longer relevant)
21. SD55G - Change of personal details (Word: 262KB)
22. SD55E - Amending contributions, pay and hours (Word: 585KB)
24. Changes to whole time or part time (no longer relevant)
26. Non-updated records (Word: 438KB)
27. AW8 - Retirement benefits claim form (Word: 4.7MB)
29. TPP (no longer relevant)
30. Agenda for change (PDF: 435KB)
31. GP1 (GP Practices only) (Word: 817KB)
32. Notifications (PDF: 1.1MB)
34. Error handling guide (Word: 4.8MB)
36. Change password (Word: 157KB)
37. View employer contacts (Word: 272KB)
38. Check member choice status (Word: 348KB)
40. Greenbury guide (Word: 1.8MB)
41. Age estimates benefits statement (AEBS) employer training guide (PDF: 764KB)
42. Delete an employment (PDF: 631KB)